Pigiste / Contrat Native Canadian French Customer Service Agents
Description de l'offre d'emploi
Our Client is a global tobacco company with more than 200 brands sold in over 200 markets, their ambition is to lead Next Generation Products and this is what we are going to support them in by providing excellent customer support.
Job responsibilities:
Answering phone calls and incoming messages in Canadian French in a timely matter
Escalate problems in English for Second Line Help-desk
Agent Requirements:
Native Canadian French with Fluent English language knowledge
Solid computer skills
Excellent oral and written communication skills in Canadian French / English
Precision of data entry
Able to work minimum 4 hours in EDT time between 9 am-6pm Monday-Friday
Attend training: provided by CloudAgents and our partner
Work type: Permanent work from home, freelancer partnership
Work Environment Requirements:
Quiet workplace (tasks are delivered from the comfort of the help-desk agent’s home)
USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
Computer or Laptop with Windows operating system and
Broadband internet connection (mobile internet is not good enough to manage calls)
Training Method:
We use cloud based call center technology – You need to download our call handling system, which needs to be tested.
We train all of our agents online before the beginning of any project
We monitor the progress of agents and acknowledge successful inquiries
Comment postuler
If you are interested to join our team, please send your CV to hr@cloudagents.com or register on our web page http://cloudagents.com
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